Shipping & Returns

SHIPPING INFORMATION

Unless otherwise specified, all the products that appear on the site are in stock and ready to ship!

If your order is received Monday through Friday (before 5 pm EST), it will normally ship within two business days, if not, we will let you know exact shipping time within 24 hours of inquiry or order placed. You will receive an e-mail confirmation of your order within a few hours of placing the order.

Shipping Choices:

We ship using USPS Priority and UPS. The shipping charges are calculated by shipping weight:

From 0 to 1.99 pounds, shipping is $7.00.
From 2 to 4.99 pounds, shipping is $9.00 and
from 5 to 99 pounds, shipping is $11.00
Our actual shipping costs are much higher (often up to $15.00), but we decided to keep the cost for you as low as possible and "eat" the rest. So, please know that we're not trying to make money on shipping, quite the opposite.


FREE Shipping:

Orders (within the contiguous 48 states) that total more than $75.00 enjoy free shipping! We will ship using either USPS Priority or UPS Ground based on your location and the weight of the products you choose to purchase. See estimated shipping times below. If you need your items faster than the time estimated below, you will have the option to pay for another shipping method.
 

Local Customers:  

If you live in the Aston, PA area (suburb of Philadelphia) you can select “pickup” as your shipping option and save shipping costs by picking up your products in Aston, PA.
 

Estimated Shipping Times:

  • USPS Priority packages typically arrive within 2-3 business days.
  • UPS and FedEx Home Delivery packages typically arrive within 2-5 business days.

Post Office Boxes:

FedEx and UPS don't ship to P.O. boxes. If you choose UPS or FedEx you must include a valid street address with your order, or choose USPS as your carrier.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

 

RETURN POLICY

We want you to be happy with your purchase from Creative Toyshop. If you are unhappy, however, items may be returned within 15 days if they are in the same condition as when they were sent, unused, in original packaging and with all tags attached for a full refund less shipping costs. All returns must be pre-approved.
 
Please contact us within 15 days at info@creativetoyshop.com for a Return Authorization.
 
After the claim has been accepted and approved, your money will be refunded minus the shipping costs. Items may be returned after 15 days for store credit only, you will still need a Return Authorization.
 
Please mail all approved returns to
Creative Toyshop
Returns 
739 Mount Rd
Suite E
Aston, PA 19086
 
Some products are shipped directly from the manufacturer and are final sale unless there is a manufacturer defect or error. If you feel you have a manufacturer defect please contact us at info@creativetoyshop.com. Returns after 45 days will not be accepted.